From the category archives:

Client Service

John Jantsch, author of the Duct Tape Marketing Blog, posted a fantastic article this morning on exactly how to get your clients to become your most effective sales force (i.e., refer business to you directly and indirectly). Some of the things John says you need to do:

Educate your clients — so they recognize good potential [...]

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Try Not to Annoy Your Clients

by Erik on September 29, 2008

Big day in Chapel Hill today.  A new Starbucks opened a few days ago and it is located right on the route that my wife and I (we carpool whenever possible) take to work.  This morning we decided to stop in on this Monday morning and tank up on some Starbucks coffee (no surprise to [...]

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Email-Free Fridays

by Erik on June 30, 2008

Let me start by saying that I am as big a fan of digital communication as anyone.  Email, instant messenger, SMS text messages — I like it all.  It’s good to have options.
That said, I know a lot of lawyers out there struggle with digital overload, particularly in their email in-boxes.  (As an aside, Getting [...]

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Sometimes clients behave in annoying ways.
I know — this is a ground-breaking, earth-shaking revelation. Any lawyer who has represented clients knows that client behavior can be an unrewarding part of practicing law.
But have you ever stopped to consider whether you are contributing to the annoying behavior? Even if only by a fault of [...]

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